Q. What should I bring when my cat comes to board?
You will need to bring him in a secure carrying box. You should also bring his vaccination card. We provide a bed and fleecy bedding but you can bring his own bed if you prefer. You are also welcome to bring items such as toys. Please don't bring food & water bowls or a litter tray.

Q. Can I see where my cat will be staying on arrival?
Yes, of course. You are most welcome to see him settled into his pen. If you prefer not to, that is fine too - some people get upset at having to leave their cat.

Q. Will my cat have to change pens during his stay?
Not usually. There is, however, the odd occasion when it is necessary for cleaning or other such reasons. We may move a longer term boarder around to keep his environment stimulating too.

Q. Will you fasten my cat away at night?
No. Cats are free to use their individual outside run all day and all night.

Q. My cat has never been to a cattery before. Will he be ok?
Almost all cats settle in satisfactorily. It is often a good idea to bring a first timer to stay for a couple of days when you are not on holiday to introduce him gradually. The environment is quiet and there is very little to give him stress so even a nervous cat has chance to settle.

Q. I made a booking but my dates have changed. Can I shorten / extend his stay?
You can usually extend a booking with no problem. During very busy periods this can be problematic however and you should let us know as soon as you can. You can always shorten a stay.

Q. I made a booking but I have to cancel it.
No problem. We appreciate you letting us know as soon as you can. We do reserve the right to make a charge for late cancellations and no shows during peak times.

Q. My cat isn't vaccinated. Can he still board?
No. We do not accept unvaccinated cats or cats whose boosters are overdue. You will need to make sure that his vaccination programme is up date several weeks before you plan to board. Consult your vet for further advice.

Q. I have 2 cats. Can they go together?
Yes, of course. We have pens large enough for up to 4 cats to stay together. They must be from the same home though. We never mix strange cats.

Q. My cat is a fussy eater.
We have a variety of brands and flavours to tempt. Alternatively you are welcome to bring along the food he has at home and we will feed him as per your instructions.

Q. Do you board kittens?
Provided they are fully vaccinated, yes, They are usually at least 13 weeks old before their vaccnation course is complete.

Q. My cat is old. Can he still board?
Yes, of course. Let us know of any special needs he may have. We have ramps in some pens so that older cats don't have to jump if they aren't able.

Q. My cat is on medication. Will you give it to him whilst boarding?
Yes. Bring along his prescription with the dosage instructions clearly marked and we will give him his medicines according to the directions. We generally do this free of charge but if the prescription regime is complicated (multiple daily tablets or injections for example) then we may make an additional charge. This will be explained on booking. You should also be aware that - like most insurance policies - existing medical conditions are not covered by the cattery insurance scheme.

Q. Do you board dogs as well?
Yes we do. You can find more information about our kennels at
www.kennels.santosha.co.uk

Q. Don't the dogs upset the cats?
No they don't, in our experience. The cattery and kennels are two separate areas. Obviously the dogs can be heard but the cats cannot see the dogs nor do dogs enter the cattery area. Moreover, the route to the cattery from the entrance does not go through the dog kennels.

Q. Do you accept out of hours collections?
No, we don't. We have some of the longest opening hours in the area and a flexible next day collections policy which means you pay no extra if you collect before 9:30am the next day. This includes Sunday when we are open until noon.

Q. Are you open over the Christmas period?
We are open to pets over the Christmas holidays. We operate our regular opening hours every day except Christmas Day, Boxing Day and New Year's day. On those 3 days we are closed to people.

Q. Do you charge more over Christmas?
We apply a £10 surcharge for stays over Christmas Day & Boxing Day. Like any other oragnisation that needs it's staff to work over Christmas our costs increase.

Q. Who is your vet?
Our vets are the Hillside Veterinary Practice, 146 Crewe Road, Nantwich, Cheshire CW5 6NB. Telephone 01270 625310.

Q. This website is brilliant / ok / rubbish. Can I give feedback?
Yes, of course. Drop us a line and let us know what you think. Effusive praise is always accepted (and encouraged). Constructive comment is welcome.

Q. I have other questions not covered here.
Give us a call on 01270 811314 and we'll do our best to answer them for you.