Coronavirus Updates

April 2022

We had to make quite a few changes to our procedures and ways of working to comply with social distancing (both with clients and between staff), extra sanitation and maintaining safety and security.
Although restrictions have eased nationally, some of the measures we had to introduce have worked better than what we did before so we're keeping them!

Making Bookings

We try to get all required information ahead of time so that you have to handle as little documentation and spend as little time in our reception as possible.
Our booking system allows us to do most of this by letting you manage your details online. If you've used our online booking before you'll be familiar with the system but may not have realised how much information you can update for yourself.

We'll ask you to make sure yours and your emergency contact details are correct. We are required to keep emergency details of someone who can speak for you about your pet if we can't contact you.
We'll ask you to update your pet's details, adding updated worm & flea treatments, insurance and microchipping details. We are required to keep this information.
We'll need an electronic copy (photo or scan) of your pet's vaccination record sending ahead. Once we have this we don't need it sending again until you have boosters done again. You can send this by email, the address is given in our booking confirmation.
We'll request an electronic signature to replace signing our paper form at check-in. This only has to be done once (and on the odd occasion in the future when we might update T&C)

All drop offs, collections and visits are now by appointment. We will agree an approximate time with you at booking and ask you to confirm a 15 minute window with our easy online appointment maker, full details of which are sent out in our booking confirmation. You can alter these appointments yourself online if necessary. The sooner you choose your slot after booking the better choice you'll have.
Our opening hours are 9am - 12noon and 3pm - 5pm Monday - Saturday.
Sunday remains 9am - 12noon with an extra charge pickup option between 3 - 4pm.

At Our Premises

Although restrictions have eased nationally, we have retained our screen in reception and you are welcome to wear a mask.

Upon arrival, ring our radio pager in reception as usual but leave your pet in your car if possible - please be mindful of weather conditions though. Our staff will help you with the rest of the process. If someone is already in reception, please wait outside or in your car.

We take full payment at drop off, preferably by card or Apple/Google pay. We also accept cash but not cheques.
Our daily charge includes every day your pet is with booked with us, including departure day.

We are accepting items from home again, such as bedding and toys.

We are now able to accommodate prospective client viewings again,    by prior appointment only.

If you have any questions please do get in touch.